Privacy Policy

Last updated: October 2025

Hillcrest Pharmacy (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal details: Your name, email address, phone number, and other contact details provided through forms or communication with us.
  • Medical-related information: Details you voluntarily provide when requesting medication, uploading prescriptions, or booking clinic appointments.
  • Technical information: Your browser type, IP address, and how you use our website (for analytics and improvement).

2. How We Use Your Information

We use your information to:

  • Process prescription requests or clinic bookings.
  • Respond to your queries and provide customer support.
  • Improve our website and user experience.
  • Comply with legal and regulatory requirements under the South African Pharmacy Council (SAPC) and POPIA.

3. Information Sharing

We do not sell or rent your personal data.
We may share information only when:

  • Required by law or a regulatory authority.
  • Necessary for fulfilling services (e.g., with a healthcare provider or courier for prescription delivery).
  • You have given us explicit consent.

All third parties handling your data are required to maintain confidentiality and comply with data protection regulations.

4. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
Your information is stored securely and retained only as long as necessary for the purposes stated in this policy.

5. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your data.
  • Withdraw consent for marketing communications.
  • Request deletion of your personal information, where legally permitted.

To exercise any of these rights, please contact us using the details below.

6. Cookies

Our website may use cookies to improve functionality and enhance your browsing experience. You can disable cookies in your browser settings at any time.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.